Refund Policy

Payments for plans are final and non-refundable. This applies to monthly and yearly billing, to partly used periods, and to periods you did not use at all.

We do not refund because you changed your mind, stopped using the service, forgot to cancel, were unhappy with the images a model produced, or had your account restricted for breaking the Terms of Use.

Tokens are a usage allowance, not currency or stored value. They cannot be exchanged for money, transferred to another account, or carried beyond what your plan allows.

Unused tokens are not refunded when a period ends, when you change plan, or when you delete your account.

Where a generation fails because our image provider was unavailable, rate limited us, or timed out, the tokens are returned to your balance automatically. That is a token correction, not a refund of money, and it happens without you asking.

Where a generation fails because the prompt was refused, the tokens are spent and will not be returned.

You can cancel at any time from Billing. Cancelling stops the next charge. It does not refund the period you are in, and you keep access until that period ends.

Nothing in this policy removes rights you have under the law that cannot be excluded by agreement. If mandatory consumer law where you live gives you a right to a refund in a particular circumstance, that law applies regardless of what this page says.

Where the service is materially and persistently unavailable through our fault, contact support and we will look at your account.

Raising a chargeback instead of contacting support results in the account being suspended while the dispute is open. Talk to us first; we would rather fix the problem.